Welcome to Shalain! Here’s what you need to know when ordering from our website (https://shalain.com). By placing an order, you agree to these terms, which help us both understand our arrangement and protect each other.

General Information

Stock Availability: We do our best to keep our stock counts up-to-date, but sometimes we may not have all items in stock. If this happens, we’ll ship the available items to you and contact you to see if you’d like to wait for the back-ordered items or receive a refund.

Shipping and Returns

Free Shipping: We offer free shipping on all products.

Returns: We don’t accept returns if you change your mind after placing an order.

Delivery Details

Domestic Shipping: Typically, domestic orders take 10-14 days to arrive.

International Shipping: International orders usually take 4-22 days, depending on the courier.

Order Processing: Orders are usually shipped within 3-7 business days after payment. Our warehouse operates Monday to Friday, excluding national holidays. We aim to minimize delays during these times.

Address Changes: You can request to change your delivery address anytime before your order is shipped.

PO Box Addresses: We do not ship to PO Box addresses.

Military Addresses: We cannot ship to military addresses.

Out of Stock Items: If an item is out of stock, we’ll cancel and refund that item and ship the rest of your order.

Delayed Delivery: If your delivery takes longer than expected, please contact us for assistance.

Tracking and Damaged Parcels

Tracking: After shipping, you’ll receive a tracking link to follow your shipment’s progress.

Damaged Packages: If your package arrives damaged, please reject it if you can and contact our customer service. If you’re not home when it arrives and it’s damaged, reach out to customer service for next steps.

Import Duties and Taxes

International Orders: Import duties and taxes may be due upon arrival in your country. We recommend checking these potential costs before ordering. If you refuse to pay them, the goods will be returned to Shalain at your expense, and you’ll receive a refund for the goods minus the return shipping cost. Initial shipping fees are non-refundable.

Cancellations

Before Shipping: You can cancel your order any time before it’s shipped if you change your mind.

Thanks for shopping with Shalain! If you have any questions or need help, just let us know.